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Overview

Flux CRM is a custom-built customer relationship management system designed specifically for businesses operating in a retail or sales environment. It provides an all-in-one platform for managing customer interactions, sales contracts, products and services, employee data, and financial information, empowering businesses to streamline operations, enhance productivity, and deliver a better customer experience.

Purpose​

The core objective of Flux CRM is to serve as a comprehensive sales platform directly used in-store to set up contracts with customers while managing various aspects of the business. It offers the following key functionalities:

  • Sales and Contracts: Flux CRM simplifies the process of creating and managing contracts with customers, enabling fast, efficient sales processes in a retail setting.
  • Customer Management: The system stores detailed customer profiles, tracks their interactions, and manages ongoing relationships, helping businesses better serve their clientele.
  • Product and Service Management: Businesses can track and manage the range of products and services they offer, allowing for seamless inventory management and service delivery.
  • Employee Management: Track employee information, manage their work schedules, monitor working times, and handle employee vacation requests.
  • Accounting and Financial Data: Flux CRM provides tools to display and analyze key accounting metrics, ensuring transparency in financial operations.

Key Features​

  • In-store Contract Setup: Enables real-time contract generation and management during in-store customer interactions.
  • Customer Database: A centralized system for managing and maintaining customer details, including contact information and purchase history.
  • Product & Service Tracking: Manage inventory, service offerings, and pricing across multiple locations.
  • Employee Time and Vacation Management: Manage employee working hours, vacations, and track performance metrics.
  • Financial Overview: Real-time display of key accounting values, offering insight into revenue, expenses, and overall financial health.
  • Role-Based Access: Administer access rights to ensure that employees and managers have access to relevant features and data.
  • Reports & Analytics: Generate detailed reports for customer activities, sales, product performance, and employee work hours.

Technologies Used​

  • Backend: PHP with the Laravel framework to manage server-side logic, data processing, and business operations.
  • Frontend: Vue.js for a modern, dynamic, and responsive user interface that facilitates real-time interaction within the application.
  • Database: MySQL as the primary relational database, storing customer data, product information, employee details, and financial records.
  • Version Control: Bitbucket for source code management and versioning, enabling collaborative development and efficient tracking of system changes.